CANCELLATIONS, RETURN AND EXCHANGES

Order Cancellation:

You can make changes to your order within 4 hours of placing the order. If you placed your order online, please email customer service with the subject “Order Cancellation”. Please, note that cancellations or refunds will not be accepted once we have ordered materials or items. Therefore, once your custom order is in production or has shipped it cannot be canceled, refunded, refused or returned as we cannot resell customized products.

Returns and Exchanges:

We want you to be completely satisfied with your purchase, however, due to the nature of custom printed apparels and customized products, the rules below apply:

Merch Orders:

Exchanges are welcome on merch orders. Any item you would like to exchange for another size or style must be in new, unused, unworn, unwashed condition. The customer will be responsible for shipping it to Elohim Designs and Creations, LLC and shipping charges for the new product. Exchange product must be of equal or higher value of the original item purchased. We cannot approve any downgrade that would result in a refund.

All exchanges must be initiated within 15 days of purchase for Domestic and 21 days for International orders. We have no further liability after 15 days for Domestic and 30 days for International. Please accompany all exchanges with a printout of the original purchase invoice, specify the name of the product you would like in exchange, and the size. Please Include this information with your return package or email the details with your order number to sales@elohimdesignsandcreations.com. Also, note that sizing of apparels (except one size fits all items), can vary between manufacturers and styles. If you have any questions about apparel sizes or fitting, please email us at info@elohimdesignsandcreations.com before placing your order.

Bulk Orders and Make-To-Order Items:

We regrettably cannot accept returns on bulk custom orders or make-to-order items due to customization. Returns or exchanges cannot be processed on any item unless the merchandise is misprinted, materially flawed, defective or damaged. In addition, please note that sizing of apparels (except one size fits all items), can vary between manufacturers and styles so If you have any questions about apparel sizes or fitting, please email us at info@elohimdesignsandcreations.com before placing your order for customization.

Misprinted, Defective, or Damaged Items:

If you receive an item that is misprinted, materially flawed, defective, damaged or incorrectly shipped by us, please contact Sales IMMEDIATELY upon receipt of product and we will be happy to arrange for a return, reprint, or issue a store credit. Please provide your order number with all correspondence.

N.B: Exchanges are discretionary upon inspection of item(s) when we receive your merchandise.

Returns for exchange or store credit:

These must be made within 15 days for Domestic and 30 days for International of receipt of purchase.

To return your items:

Please contct us to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a store credit.

• Write the RMA number written in a conspicuous place on the outside of the return parcel.

Refunds:

We apologize, we are not able to issue refunds but will exchange or issue a store credit based on stated conditions herein.

Clearance Items:

 

• Items bought on clearance may only be returned for an exchange or store credit.
• We do not refund shipping costs.
• Personalized Items are NOT RETURNABLE.

Undelivered Shipments: 

In the instance that the carrier tracking states that your package has been delivered but you have not received your items, please contact us. Once the package is in the hands of the carrier, they become liable for the safe delivery of your items. If a package isn’t properly delivered, upon notification from the customer, we will open a case with the carrier. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we’ll provide you with the option of either reshipping your order or giving you store credit. A refund will not be issued.

 Hours Of Operations: 

• Monday – Friday: 9:00am to 5:00pm
• Saturday: 11:00am to 2:00pm
• Sunday: Closed

N.B: Note that it takes 2-3 business days for us to process your return once it has been delivered.